Terms & Conditions
1. You and/or your representatives should provide a professional and reliable chauffeured service for the duration of the above service.
2. We reserve the right to withhold full or partial payment or, where charges have been applied to our credit card, we reserve the right to reverse the charge, if: The driver is not at the designated pick-up point at the pick-up or specified point time stated above. For airports and train stations, "pick-up location" means inside the terminal at the meeting point. (See note 3). The driver fails to meet a passenger arriving at an airport or train station where the arrival is confirmed. Vehicles are not maintained in a clean and satisfactory condition and 100% smoke free resulting from a complaint by the passenger. The driver does not comply with local traffic laws, leading to a complaint founded by the passenger (e.g. speeding). Drivers are reported to be using handheld devices to make phone calls or send emails and text messages while passengers are in the car. (See note 7).
3. If the passenger is not going to be met in time for any reason or cannot be located, you must contact the company at +33 6 51 45 79 67 at least 1h30 minutes before the pick-up time. We will not pay for any service when a driver is late or not at the right place without prior notification of reason, such as actual traffic delays.
4. For arrivals at the airport, it is the responsibility of the subcontractor to track the flights and know when they have landed so that the driver is on site.
5. The services may only be undertaken by the driver or agent appointed by Black Car Groupe. If, for any reason, this becomes impossible, the company must be informed immediately. Services should not be outsourced without consultation with the company
6. For the duration of the assignment, drivers must assume the identity of a Black Car Groupe representative. No personal business cards can be given to clients, and the financial details of the assignment should not be discussed unless authorized by the company.
7. Drivers must not use mobile phones while passengers are in the vehicle – except to receive, hands-free, an important call from their office. They should not make calls, text or email, or discuss other bookings.
8. Any deviation from the planned itinerary, which will result in additional costs, must be agreed with the company before the cost is incurred.
9. If the subcontractors enter into discussions with passengers and/or the additional waiting time, the company will charge 20% of the negotiated fare.
10 . Any additional costs such as waiting time MUST be notified within 24 hours of completion.
11. At the airport or other collections where a sign is required, a printed "corporate sign" must be used. A copy will be attached to the assignment email.
12. Drivers must be intelligent-looking. For gentlemen, business suits and ties are mandatory. You are not required to wear a driver's cap/uniform, but can do so if you wish.
13. All drivers must be experienced and speak good English
14. Vehicles must be non-smoking. The interior and exterior appearance (weather permitting) must be impeccable at the time of the meeting.
15. Small bottles of mineral water must be made available to passengers and at least one quality newspaper of the day.
16. Payment. Invoices must be presented for the agreed upon price stated on the purchase order, plus any agreed waiting time. Waiting time is not normally payable on airport and seaport transfers.
17. Invoices must be submitted at the end of each month for all services performed during that month. The date of the last service on bills should be the last calendar date of the month.
18. All instructions on the assignment email form part of this agreement. If the service is not performed in accordance with the purchase order, the authorization to charge the credit card provided is hereby withdrawn pending investigation of the circumstances
19. Acceptance of reservations implies acceptance of these conditions.
20.SMS Terms: By checking the SMS consent box, you agree to receive text messages from Black Car Groupe about your reservation (confirmations, chauffeur details, trip updates). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Privacy Policy.